Privacy Policy - Hameedia Group
Privacy Policy Overview
This Privacy Policy explains how Envoy London (“we”, “us”, “our”) collects, uses, shares, and safeguards your personal information when you interact with our website and services. We are committed to protecting your privacy and handling your data transparently and responsibly.
Information Collection
We collect personal information you provide directly (e.g., name, email, phone, billing/shipping address, measurements, order details, payment method metadata) and information collected automatically (e.g., IP address, device/browser type, pages viewed, and interaction data via cookies and similar technologies). Where applicable, we may also record preferences like fabric choices and sizing profiles to improve your tailoring experience.
Use of Information
We use your information to process and fulfill orders, provide customer support, personalize product recommendations, improve our website and services, prevent fraud, and—where permitted—send marketing communications (which you can opt out of at any time).
Information Sharing & Disclosure
We may share personal information with service providers and partners who support our operations (e.g., payment processors, logistics/shipping, analytics, communication tools) under contractual confidentiality and data-protection obligations. We may also disclose information to comply with legal requirements, enforce our terms, or protect rights, property, and safety.
Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. While no method of transmission or storage is 100% secure, we continually improve our controls to reduce risk.
Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to enable site functionality, remember preferences, analyze traffic, and measure marketing effectiveness. You can manage cookies via your browser settings; disabling some cookies may affect site performance or features.
Your Privacy Rights
Depending on your location, you may have rights to access, correct, update, delete, or restrict processing of your personal data, as well as to object to processing or request data portability. To exercise these rights, please contact us using the details below. We will verify and respond consistent with applicable law.
International Data Transfers
Your information may be processed in countries other than your own. Where personal data is transferred internationally—including to or from the MENA region—we use appropriate safeguards (such as contractual clauses) to help ensure an adequate level of protection consistent with applicable regulations.
Limitation of Liability
To the maximum extent permitted by law, Envoy London will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or our products/services. This does not limit liability that cannot be excluded under applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last Updated” date, and, where required, we will provide additional notice.
Contact Information
If you have questions or concerns about this Privacy Policy or your personal information, please contact:
Envoy London — Privacy Team
Email: support@envoylondon.com
Phone: +94 775 475 074